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customer support

Help / FAQ's

Help with Logging into your profile

Logging in

If you have already created an account, log in by clicking the Log In link found in the upper right corner of any screen.

Username

 

Email Address

Enter the email address that you used when you registered as a member. If your email address has changed since you registered you should sign in and then go to the My Profile page and change the email address associated with your account. Maintaining an up-to-date email address makes it possible for SAYellow.com to email your password to you if you forget it.

If you want to change your company's email address, login to your profile and click on the Company Details link under your Company Profile heading.

If you want to change your personal email address, login to your profile and click on the Contact Person(s) link under your Company Profile heading.

Password

Enter the password you used when you registered. If you have forgotten your password, click the Forgot Your Password? link. This brings up a page where you can request that your password be emailed to you.

The password is case-sensitive, and it must contain at least five alphanumeric characters. You are asked to enter your password twice, to verify the spelling.

Automatic or Manual Sign-in

If you are the only person who uses your computer, you should click the Remember Me option. If you click this option, you will be logged in automatically each time you visit, making it unnecessary for you to manually log in and enter a password.

Sign Me In Button

When you have filled in the boxes, click the Sign Me In button to complete the process.

SAYellow.com now allows you to store your login information, making it even easier to login to your company profile. If you check the "Remember Me" box, you will remain logged in to your account even if you close your browser program. If you want to logout of your account on any of your computers you must click "logout" at the top-right of your Profile page.

For privacy and security reasons, it is important to leave the "Remember Me" box unchecked when logging in from a public access computer or any shared computer. This feature should only be used on a personal and secure computer that you own.

Forgot Your Password?

If you have forgotten your password, click the Forgot Your Password? link. This brings up a page where you can request that a new password be emailed to you. You must enter the email address you used when you created your account or SAYellow.com will not be able to send you a new password. Once you enter your email address and click the Get New Password button, a password is emailed to you immediately.

If you have forgotten your password AND your email address has changed since you created your account, you will need to set up a new account and you will not be able to access the information you previously saved.

 

Troubleshooting

I have not received the email with my login details

If you haven't received your login details, please follow the steps below to resolve this issue:

  • Check your email application's spam or junk folder or filter. Please note that some emails may be blocked by your ISP (internet service provider).
  • If you're still having trouble after the above steps, please contact Customer Support.

I get an "invalid link" error when I try to reset my password with the password reset link.

Please try copying and pasting the full link you received into your address bar. Some email clients will separate the link onto several lines, so be sure to copy the entire link.

I receive a password incorrect error message; even though I know the password is correct.

Please make sure that your caps lock key is turned off.

If you're still having problems, please email Customer Support.

I forgot my login email address.

Click here to email Customer Support. Please do not try to add another listing, as this is a violation of our Terms of Use.

 

 

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